Inside Work

Paul Heagen Uncategorized Leave a Comment

It may be the most legendary back-up vocal in rock music history — the searing wail of Merry Clayton in Gimme Shelter by The Rolling Stones. For those who heard it for the first time in 1969 or its reprises over the years, what makes your head snap back is the splintering crack of her voice in two places, eliciting an admiring “Whoa!” from Mick Jagger in …

Leadership In The Passing Moment

Paul Heagen Uncategorized Leave a Comment

It was my first senior manager job, serving as communications director for the North Carolina-based regional office of a major telecom company. I was—no doubt—a little rough around the edges. Payton, a quintessential Southern gentleman who served as president of the region, took me under wing. It might have been because he saw some promise in me; humility reminds me …

The Language of a Leader

Paul Heagen Uncategorized Leave a Comment

I was in a convenience store a while back when I saw a sign at the register: No Checks Excepted. Yielding to the impish impulse to engage in some semantic sport, I asked the clerk, “Oh, so you will take my check? Any check?” Forgoing the detail of the resulting verbal parrying, let’s just say the exchange ended when she …

Trust and Credibility

Paul Heagen Uncategorized Leave a Comment

Trust and Credibility. If you search the use of those two words over the last two weeks, you will be overwhelmed by how they have infused, informed and inflamed the conversations about the Syrian chemical weapons conundrum. While debating current affairs and the politics of same used to be a hallmark of a refined culture, doing so today seems to …